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Accela Support Resources
Accela is our all-encompassing permit management system, designed to facilitate a smooth and efficient permitting process for all users. This platform allows you to submit applications, pay fees, schedule inspections, and monitor the progress of your permits with ease.
Creating an account with Accela empowers you with direct access to your application details, real-time status updates, and the ability to view and download relevant reports. For those interested in permit information, Accela offers the convenience of searching and viewing permit details without the need to register or log in.
See the below links for help with using Accela. For additional help, you can email accelasupport@co.humboldt.ca.us or call the Planning and Building Department at (707) 445-7245 and request assistance.
1.) To register for an Accela account first follow this Accela link to get to the home page. You will then click "Register for an account" (pictured below).

2.) Fill out the login information by entering a username, password, and email address.


3.) Success! You now have a registered Accela account.
IMPORTANT NOTE: Please upload construction plans as one document. Do not upload plan views (floor plan, elevations, cross sections) as individual files. For more information see the "Construction Plans" tab on the Construction Documents page to see what should be included in each file. Additionally, please use these Naming Conventions when naming files.
A.) To upload documents to your Accela account first follow this Accela link and log in to your account. From your account select the "Building" tab (1) and then select the record you want to upload documents to (2).
B.) Once in your account select "Record Info" (3), and then select "Attachments" (4).
C.) Select the "Add" button (5).
D.) A pop up box will appear. Select the "Add" button (6) to select a file. Once selected another pop up box will appear where you can choose to add more documents. Once finished uploading files, select "Continue" (7). Finally you will select "Save" (8).
E.) Success! You have uploaded a document.
Please navigate to the bottom of the Inspections page for these instructions.
Please navigate to the bottom of the Inspections page for these instructions.
Please navigate to the top of the Inspections page for these instructions.
Please navigate to the bottom of the Inspections page for these instructions.
Accela Citizen Access (ACA) User Guides
Below is a list of "How To" guides that the general public may find helpful.
- Accela Citizen Access (ACA) Basic Search Quick Reference
- Using the Accela Citizen Access (ACA) Portal Basic Search Tool
Note that an ACA user account is not required to use search features in the ACA portal. - Creating an ACA Account (Ver 1.0) (PDF)